We’ve Got You Covered!

Sobel Co strives to provide the best homeowner experience that continues after purchasing your home. Should assistance be needed from a routine warranty question to a matter that might be more pressing, please see below.

Need to Submit a Service Request? The Sobel Co Customer Care – Service Department can be reached at:

1-800-851-0801 or email: warranty@sobelco.com  

Customer Care – Service Department Hours of Operation:
Monday – Friday: 8 a.m. – 4 p.m.
Weekends: Closed

When sending an email please provide the following:
A) Last name, address and best way to contact you
B) Describe the item of concern
C) Attach picture evidence to the email 

When leaving a voicemail, please provide the following:
A) Last name, address and best way to contact you
B) Describe the item of concern

Once your email or voicemail has been received the Customer Care – Service Coordinator will reach out to you within 24 to 48 hours to discuss next steps.

We are working to address your concerns as quickly as possible and appreciate your understanding, cooperation, and patience as we work to deliver a quality service experience. We will communicate appropriate timelines throughout your service experience.

If an unexpected issue arises in your new home, don’t worry! Our customer service extends beyond your closing date.  Click here to see warranty highlights.

Warranty Highlights

Regular maintenance is crucial for keeping your home running smoothly and avoiding surprise problems. To help keep you on track, click here to see a checklist of regular maintenance items that need to happen throughout the year. 

Maintain Your New Home